Ratings & Reviews

Boost brand reputation with automated review management

Attract and retain guests effortlessly. Manage reviews and listings across channels, drive reorders with coupons, and analyze feedback—all in one platform.

Drive more orders with higher ratings

Attract new guests with higher ratings

91% of diners trust restaurant reviews. Respond to every review and identify themes in feedback to increase ratings

Win back lost guests with coupon incentives

Automatically identify negative reviews and offer discounts or coupons to encourage a second visit

Maintain credibility with accurate listings

Keep your restaurant’s details across popular review and social sites up to date, maximizing discoverability

Save time & increase staff efficiency

Reply to every review in a single surface, and use preset templates and AI to speed up response time

Attract new guests with higher ratings

91% of diners trust restaurant reviews. Respond to every review and identify themes in feedback to increase ratings

Win back lost guests with coupon incentives

Automatically identify negative reviews and offer discounts or coupons to encourage a second visit

Maintain credibility with accurate listings

Keep your restaurant’s details across popular review and social sites up to date, maximizing discoverability

Save time & increase staff efficiency

Reply to every review in a single surface, and use preset templates and AI to speed up response time

Get a demo

Attract new guests with higher ratings

91% of diners trust restaurant reviews. Respond to every review and identify themes in feedback to increase ratings

Win back lost guests with coupon incentives

Automatically identify negative reviews and offer discounts or coupons to encourage a second visit

Maintain credibility with accurate listings

Keep your restaurant’s details across popular review and social sites up to date, maximizing discoverability

Save time & increase staff efficiency

Reply to every review in a single surface, and use preset templates and AI to speed up response time

Get a demo

Manage all reviews and listings in a single dashboard

Manage your restaurant listings on social sites to attract new guests

Centralize reviews from delivery apps and social sites to get a complete view of feedback—ensuring nothing goes unnoticed

Group reviews by rating and keywords, and streamline replies with cohort-based templates

Detect negative reviews automatically and offer coupons to encourage return visits

Manage your restaurant listings on social sites to attract new guests

Centralize reviews from delivery apps and social sites to get a complete view of feedback—ensuring nothing goes unnoticed

Group reviews by rating and keywords, and streamline replies with cohort-based templates

Detect negative reviews automatically and offer coupons to encourage return visits

Manage your restaurant listings on social sites to attract new guests

Centralize reviews from delivery apps and social sites to get a complete view of feedback—ensuring nothing goes unnoticed

Group reviews by rating and keywords, and streamline replies with cohort-based templates

Detect negative reviews automatically and offer coupons to encourage return visits

Uncover trends in feedback and take action to improve food and service

Identify themes in feedback

Automatically scan reviews to detect recurring keywords and trends in reviews

Track sentiment and ratings

Understand what guests are praising or criticizing to improve service and food quality

Analyze reviews across locations

Compare sentiment across your locations to pinpoint areas for improvement

Filter reviews by day & shift

Track variations in customer feedback and sentiment based on time, day and shift

Identify themes in feedback

Automatically scan reviews to detect recurring keywords and trends in reviews

Track sentiment and ratings

Understand what guests are praising or criticizing to improve service and food quality

Analyze reviews across locations

Compare sentiment across your locations to pinpoint areas for improvement

Filter reviews by day & shift

Track variations in customer feedback and sentiment based on time, day and shift

Over 100,000 restaurants trust Otter to power their restaurants

“I feel it’s worth every penny. It keeps me focused on my daily task of making the business more profitable. At the same time, I get a report weekly where I can see the areas of improvement.

Wow! For the price that I pay for this, it’s so worth it!”

Jack Vo

Drink Bambu

“Otter Ratings & Reviews was one of our best investments in terms of SaaS. It saves our team about 4-6 hours every week because we don’t have someone manually responding to each review.

We ignored the positive reviews, which hurt our business more than we knew because they were our most important customers. Otter solved all of this.”